Beijing and China Tour Expert

Service of Beijing Capital International Airport

  • Popular service of Beijing Capital International Airport is presented on this page including inquiry, business, luggage, lost & found, boarding certificate, ticket and special aid.

    Name, location, telephone number and price are included.


  • Beijing Capital International Airport provides Inquiry Counter, Business Center, Luggage Packing, Luggage Storage, Luggage Portage Service, Lost & Found service, Temporary Boarding Certificates, Ticket Service, and Special Aid service.

    Inquiry Counter

    The Inquiry Counter provides passengers with guidance, daily flight information and other convenient services.
    Service Number: 86-10-96158
    opposite to No.3 Gate on 1st Floor
    opposite to No.4 Gate on 2nd Floor

    opposite to No.12 Gate on 2nd Floor
    opposite to No.6 Gate on 2nd Floor

    T3-C In front of check in area No. C, E, and F on 4th Floor
    T3-C Domestic Departure Waiting Hall on 3rd Floor
    T3-C Arrival Hall No. A, B and C on 2nd Floor
    T3-D Boarding Area on 2nd Floor
    T3-E International Boarding Area

    Business Center

    The Business Center provides passengers with copy, fax, local and long-distance calling, as well as internet services.
    The one in Terminal 1 is located near No.7 arrival gate.
    There are two business centers in Terminal 2. The Arrival counter is located near the No.2A arrival exit and Departure counter is on Island B. These three business centers are available from 06:00 to 23:30.

    T1: 50 meters east to Gate 2 on Floor 2
    Service Time: 7:00 - 21:30
    Service Number: 86-10-64590343
    T2: opposite to Gate 14 on Floor 2
    Service Time: 6:30 - 21:30
    Service Number: 86-10-64590360
    T3: north to Check-in Area H on Floor 4
    Service Time: 6:00 - 21:00
    Service Number: 86-10-64530016

  • Luggage Packing

    Luggage packing service is available in the following location of Beijing Capital International Airport.

    east side of the 2nd Floor
    Counter K1 in Departure Hall

    opposite to Check in Island F, G in Domestic Departure Hall

    South side of Check in Channel E, H, K, D

    East side of Transit Hall on 2nd Floor
    Price for Luggage Packing
    Packing Tape: 10RMB per luggage
    Wrapping Film: 30RMB per luggage
    Luggage Strap (400mm): 20RMB
    Bubble Wrap (12cm*6cm): 10RMB
    Handle (22.5cm*3.5cm): 5RMB
    Carton: Size 1: 30cm*18cm*18cm : RMB 20; Siz e2: 50cm*35cm*30cm : RMB 25

    Luggage Storage

    Beijing Capital International Airport provides services of luggage storage and claim. Passengers are required to produce valid documents to deposit or claim luggage. The luggage need to be checked with using X-ray devices before storage. If Passengers cannot claim their luggage by themselves, they can apply in advance and fill out an entrustment form. Their agents can claim the luggage for them with valid documents.

    on the east of Corridor between T1 to T2
    Service Number: 86-10-64540921

    near gate 9 in the arrival hall on the 1st floor
    near gate 10 and gate 8 in the departure hall on the 2nd floor
    Service Number: 86-10-64598152

    East of public area of Arrival Hall on 2nd floor
    West of public area of Arrival Hall on 2nd floor
    Service Number: 86-10-64558580, 64558579

    Length + width + height ≤ 65cm : 20RMB within 24 hours
    65cm length + width + height>200cm : 50RMB within 24 hours

    This service is very convenient for travelers when take a Beijing layover tour to Great Wall or downtown Beijing. Please deposit your luggage in airport before the sightseeing trip.

    Luggage Portage Service

    Beijing Capital International Airport provides Luggage Portage Service. Passengers can call the staff in Depart floor or Baggage Claim Hall.

    Service Number: 86-10-64593685(T1 & T2), 86-10-64591313(T3)

    Price :
    If the luggages are no more than 3 pieces, the cost is 10RMB, and 5RMB for each extra luggage.
    Porter Service from/to Domestic Boarding Gates: 50RMB per way
    Porter Service from/to International Boarding Gates: 80RMB per way
    Porter Service between T1/T2 and T3: 100RMB per way

Question or Comment

  • Email:

    • Captcha:
    • Lost & Found

      Beijing Capital International Airport provides registration, claim and inquiry services for lost items in the airport. If passengers provide the correct information about the lost items, including name, features, lost date, lost site, etc, they can claim the items with valid documents. Passengers also can entrust agents to claim lost items with entrustment form and valid documents.

      Service Number: 86-10-96158

      T2 : Inside the Passenger Service Center by Gate 15 on 1st Floor

      T3-C :
      Inside the West Information Counter behind Security Check Zone
      East of Exit A of Arrival Hall on 2nd Floor

      T3-D: Inside the Information Counter on 2nd Floor
      T3-E: Inside Information Counter, North of Customs Counter

      Temporary Boarding Certificates

      When Temporary Boarding Certificates is needed, travelers may apply in the police station of Beijing Capital Airport.

      The police station is located in Room No.22008 near Channel No.14 of Domestic Security Check Site in T2 and Near the Domestic Excess Luggage Check-in Desk of Check-in Area on Floor 4 in T3.

      Service Number: 86-10-64597459(T1), 86-10-64597459(T2), 86-10-64530015(T3)

      Ticket Service

      Beijing Capital International Airport provides purchasing, confirming and rescheduling tickets service. The passengers with e-tickets can choose self-service check-in equipment to go through the check-in procedure.

      T1: Departure Hall Central Roundabout and Counter No.K01 on 2nd Floor
      T2: Ticket Counter of Departure Hall on 2nd Floor
      T3: Ticket Counter of Departure Hall on 4th Floor

      Special Aid

      Beijing Capital International Airport provides special aid service for unaccompanied special passengers, such as seniors over 70 years old, pregnant woman, the disabled, etc. These special passengers have priority on check-in, customs declaration, security check and boarding.

      Beijing Capital Airport offers free wheelchairs, free Skycap Service and trolleys and free winter clothes storage service for them.

      Passengers can go to the Inquiry Counter in the Capital Airport  Beijing or dial the hotline(96158) to book this service 24 hours in advance.

    • Do you think this page is helpful? Please link to this article or tell your friends.
    • Service of Beijing Capital International Airport
      Beijing Capital International Airport service is introduced on this page, including inquiry, business service, luggage packing, luggage storage, luggage transfer, lost & found, boarding certificate, ticket and special aid service.
    About Us
    China City Tour
    Contact Us